We are committed to protecting the privacy of any information provided by you as our customer and will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised access.
In dealing with your personal information as a customer, we will fulfil all obligations applicable to us by law.
DETAILS WE COLLECT FROM YOUThere is some information we, and the third-party providers we engage, will collect from you when you visit our site or get in touch with us. This includes:
- Your name, email address, contact number, billing and delivery address
- Information about your device and browser
- Demographic information such as your location
- Your IP address
- Pages you visit on our site and products you view
OUR USE OF YOUR INFORMATION
We will not sell or distribute your information to third parties unless we have your express consent to do so or are required to by law. The information we collect from you is used for the purposes of:
- Processing, fulfilling and delivering an order to you
- Responding to an enquiry you submit to us via our customer service channels
- Sending you email correspondence via our newsletter (if you have opted in to this)
- Business analysis, reporting and market research;
- Improving our products and services.
Further, when you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for marketing purposes. This includes, but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail.
You can opt-out of receiving any opt-in communications from us at any time by clicking the 'unsubscribe' link at the bottom of every email we send you from our mailing list (this does not include emails relating to your order or any customer queries you send us via our customer service channels) or SMS 'STOP' to opt-out of our mobile marketing list. You can opt-out of any marketing displayed to you via social media platforms such as Facebook or search engines like Google by amending your settings to exclude marketing activity via its channels.
Further, we store your data for as long as your account with us remains active or for as long as we need to provide you services or as required by law.
WHAT DO WE DO WITH YOUR INFORMATION VIA EMAIL OR TEXT?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.
Your data protection is extremely important to us, and we make all reasonable efforts to protect this. We ensure that internal processes are strictly followed and access to your data is as limited as possible. Our website and your connection to it is also secure.